FAQ

Products and Care 

What kind of materials do you use ? 

Each item is made with different materials, please check out product descriptions to find more information. 

What are your care instructions ? 

No special care instructions to take note of, all clothing items can be washed and dried with hands or machines. 

 

Order

How long does it take to ship my order ? 

Please allow 1- 2 days to get the order ready. 

How can I track my order ? 

A tracking number will be sent to your email when your order has been shipped. 

 

Delivery and Returns 

Do you deliver internationally ? 

Yes , we ship worldwide with minimum shipping costs. We offer standard and expedited shipping for most countries. Please confirm at check out. 

How long does it take to receive my order? 

 

Hong Kong - 1 day

Macao - 2 days 

Tai Wan - 3 days 

 

China - 

Expedited Shipping : 7 - 10 days 

Standard Shipping : 10 - 14 days 

 

Rest Of The World : 

Expedited - 7 - 14 days 

Standard : 10 - 14 days 

 

How can I return a product ? 

For detailed instructions please visit our refund policy page . We have a 14 day refund policy. Please contact : support@ziappparel.com to request a refund.

How many days are returns valid for ? 

We have a 14 day refund policy, you can request a refund within 14 days after receiving your order.